TECHNICAL SUPPORT & SERVICE
We have our own dedicated technical support department consisting of service, telephone support desk, spare parts and tooling. The service team consists of seven technicians who cover the whole of the UK, Ireland and Europe with a combined average of over 25 years experience in the installation, maintenance and fault finding on a wide range of woodworking machinery, including CNC equipment.
In addition to our 'in the field' service technicians we have a dedicated telephone support desk that can provide first line assistance in diagnosing hardware and software issues for the main line new machinery that we supply. This assistance can be via telephone, e-mail or were applicable by direct remote access (subject to machine compatibility / internet connection).
For priority assistance we offer an annual technical support contract which includes other hardware and software benefits covering a selected range of machinery and equipment. On request we also quote for machine removals / reinstallations and re-training of new operators. For further information on our support contracts, to book a technician visit or to ask for a quote please speak to our service manager Jane Reid.
Spares & Tooling
Along side our service arm, we also have spare parts and tooling were we carry in stock a comprehensive range of consumable items and main line spare parts for many of the new machine ranges that we supply. In addition we offer a wide range of standard tooling such as sawblades, hollow / swing chisels, slot mortise cutters, TCT disposable tips along with specialist purpose made window / door tooling.
Your Contacts for Technical Service & Support
Jane Reid firstname.lastname@example.org
Over 37 years experience as the company’s service manager. Jane is responsible for the day to day co-ordination of the company’s technicians and providing customer care.
Dave Moore email@example.com
Joined the company in 1979 as an apprentice engineer. His roles have included service engineer and now provides the IT & technical support for customers and JJ Smith.
Shajuti Islam firstname.lastname@example.org
Shajuti, an electrical & electronics graduate, assists Dave as part of the IT and technical support team.
Your Contacts for Spares & Tooling
Kevin Jones email@example.com
Over 32 years experience in providing tooling & spares solutions to our customers. Kevin has large network of suppliers for both spares & tooling.
Carol Moss firstname.lastname@example.org
Carol provides the administrative support for the department. Carol also maintains the company's databases so as all records are kept up to date.