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Once your equipment is in place we remain on hand for service, support and parts to keep you up and running.

Service & Support

Service And Support

We have a dedicated technical support department consisting of service, telephone support desk, spare parts and tooling.

The service team consists of twelve technicians who cover the whole of the UK, Ireland and Europe with an average of over 25 years experience in the installation, maintenance and fault finding on a wide range of woodworking machinery.

Our dedicated telephone support desk provides assistance in diagnosing hardware and software issues for the main line new machinery we supply.

Jane Reid

Jane Reid

Service Manager

[email protected]

Jane began working for the company in 1979 as the company’s service manager. Jane is responsible for the day to day co-ordination of the company’s engineers and providing customer care and support.

Dave Moore

Dave Moore

Operations Manager

[email protected]

Dave joined the company in 1979 as an apprentice engineer where he then went on to become a service engineer. His current role is operations manager where he provides IT & technical support for customers and JJ Smith.

Alan Mullins 2023

Alan Mullins

MBA Customer Support

[email protected]

Alan is Customer Support Manager for MBA and JJ Smith projects. His role to is support customers who have complex needs and reasons to contact JJ Smith after the sale has been completed.

Stuart Irvine

Stuart Irvine

Technical Support Apprentice

[email protected]

Stuart joined us in September 2021 as an apprentice spare parts coordinator and has recently moved to a new role in Technical Support, providing internal and external technical support in the UK and overseas.

Saeed Mohseni 2023

Pauline Griffiths

Receptionist / Engineering Administrator

[email protected]

A valued member of the JJ Smith team since October 1991, Pauline serves as our receptionist at our Kirkby headquarters. Beyond her role at reception, she assists the Tech Support team and takes charge of coordinating travel arrangements for our engineers, both within the UK and overseas.

Pauline Griffiths 2023

Saeed Mohseni

Engineering Technician

[email protected]

We welcomed Saeed to the team in September 2023 as an Engineering Technician, specialising in first line technical support and remote assistance to help JJ Smith customers with their conversion software.

Spares & Tooling

Spares Tooling

Alongside our service arm we have a spare parts and tooling service, carrying a comprehensive range of in stock consumable items and main line spare parts for many of the new machine ranges we supply.

We also offer a wide range of standard tooling such as sawblades, hollow / swing chisels, slot mortise cutters, TCT disposable tips along with specialist purpose made window / door tooling.

Our friendly expert team are available to advise you of the spare parts & tooling you need. Get in touch today on the contact details below.  

Kevin Jones

Kevin Jones

Spare Parts Manager

[email protected]

Kevin joined JJ Smith in 1984 providing tooling & spares solutions to our customers. Kevin has large network of suppliers for both spares & tooling.

Steve Rowe 2023

Steve Rowe

Part Sales Manager

[email protected]

Joining the company in January 2023, Steve brings a wealth of sales and departmental management expertise to the JJ Smith Spares and Tooling team, helping to drive sales and deliver excellent customer service.

Carol Foy 2

Carol Foy

Operations Administrator

[email protected]

Carol joined JJ Smith in 2007 and is now Operation Administrator providing support to the tooling & spares department.

Speak to an Expert

We can help you choose the correct equipment and specification to suit your production needs.

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Case Studies

See how we have helped our customers improve their productivity and proftiability.

Guy and the Team at JJ Smith have been a key partner for Westbridge over the last 6 years advising on equipment and being the first to bring new products to the UK market has helped us stay ahead of the field.

Paul Myerscough

Managing Director, Westbridge Furniture

I have used JJ Smith over the last 20 years for supply of a few new wood working machines and numerous secondhand machines. John Stanley and the team at Smiths have always been extremely knowledgeable and professional in what they supply, so I have always come back.

Paul Iredale

Managing Director, Wood Components Limited - Lithuania

JJ Smith is a company we can always count on for providing the most suited and extremely reliable second hand machines. I wanted to express my extreme gratitude to John Stanley and the team at JJ Smith for their extraordinary service over these past 30 years.

Bhakti Sadeli

Director, Permata Door

From the initial enquiry, equipment demonstration, purchase and subsequent installation JJ Smith have been helpful, insightful and extremely personable to deal with. Whatever the size of your investment in woodworking equipment we wouldn’t hesitate to recommend the team At JJ Smith.

William Ellis

Owner, Talley Saw Mill

Great service from the start, actually listened to what we wanted and came up with a solution that works! Wish we had bought something 12 months earlier!

Nigel Robinson

Operations Manager, Ian Firth Hardware

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